These terms and conditions cover all sales of products and services by VWR International Ltd (VWR) in the Republic of Ireland and Northern Ireland and any information and advice given whether charged for or not. If you need to speak to Customer Services for advice, you can call 01295 701701, Monday to Friday between the hours of 9.00 am – 5.00 pm.Terms & Conditions TERMS AND CONDITIONS OF VWR INTERNATIONAL LTD During peak trading periods, this may be longer. We will get back to you as quickly as possible but please allow up to 5 working days for a member of our team to respond outlining the next steps. If you chose to return any item using your own method of postage, please be aware that we cannot refund any postage charges incurred by you. You will be advised of the next course of action and if applicable, how any items can be returned to us. Without this information, we cannot progress your claim. In the rare event that the items you have purchased from us are faulty, damaged or not what you ordered, please contact us as soon as possible by sending an email to explaining the issue and if possible, enclosing photographs of the fault and a copy of proof of purchase or details or your order number. whistles & calls, ear plugs, thermal wear, cleaning care equipment, socks) Items which due to their use can come into direct contact with the body (e.g.Exchanged orders will incur an additional postage charge. This does not affect your statutory rights. They must then be returned to us within 14 days of this date. If returning items from outside of the European Union, please ensure the parcel is clearly labelled "BRITISH RETURNED GOODS - RELIEF CLAIMED".įor discounted/sale items you must advise us that you wish to return them within 14 days of receipt. Exchanged orders may incur an additional postage price. Please Note: All goods are returned at your own risk and cost and we strongly recommend sending goods by a recorded delivery method.
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If you require your item sooner than the 14 day timeframe, please place a new order via our website (quote code EXC20 for FREE standard UK mainland delivery) and request a full refund for your original purchase. We are unable to reserve stock for future exchange. Our team will endeavour to process returns/exchanges as quickly as possible. Please allow up to 14 days for your parcel to be received and for refunds/exchanges to be processed. Just follow these 3 easy steps:ġ) Package up the item(s) you wish to return, including the original product packaging, product labels and a copy of your original invoice.Ģ) Please include a complete William Powell Returns Form (which can be downloaded here) detailing whether you would like a refund or an exchange.ģ) Send the parcel back to us to the following address: If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase. Gunroom Deliveriesįor all Gunroom shipping options and prices please contact the gunroom team for a personalised quote. We will contact you should the price change. InternationalĮurope - £20 USA - £30 Rest of World - £30 If ordering online the website may allocate a price for delivery but this may be altered at dispatched due to the final volumetric weight. Delivery is made by DHL, DPD or Royal Mail and may take up to 3 - 5 working days. Northern Ireland, Highlands & Islands, Isle of Man £4.95įor postcodes BT, IM, IV, HS, KA27-28, KW, PA, PH, AB37-56, FK19-21, ZE. You will be advised if the Next Day Service cannot be applied to an order. The Next Working Day service cannot be used for goods paid for by cheque, any item being personalised or certain heavy goods.
In the event of a Bank Holiday, this will take an extra day. Orders placed on Friday morning on a Next Working Day service will be delivered the following Monday and orders placed on a Friday afternoon, Saturday and Sunday will be delivered the following Tuesday. Parcels are sent on a 24 hour next working day service with DPD. UK Mainland – Includes England, Wales and parts of Southern Scotland (AB10-36, DD, DG, EH, FK, G, KA, ML, PH1-14, TD, KY) Next Working Day £10.00Īvailable on orders placed by 3pm to UK Mainland addresses, Monday to Thursday only.
Standard Delivery £4.95Īvailable to the UK Mainland and may take up to 2-3 working days - but often quicker. All parcels are sent via a Signed for Courier Service which will require someone to be in when the parcel is delivered unless a safe place instruction has been provided. Orders received before 3pm will, wherever possible and subject to stock availability, be dispatched the same day.
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